ABA SmartO is an OMS supply chain management platform that encompasses the entire lifecycle of customer orders work together to streamline the process of receiving, processing, and fulfilling customer orders. It starts with capturing orders , goes through a validation stage to ensure its accuracy and feasibility involving verifications of customer details, validating stock availability, pricing, and checking for any potential errors or issues. After validation, the order moves into the processing phase. This involves tasks like picking items from the inventory, packaging, generating invoices, and updating the order status. Once the order is processed and inventory is allocated, the focus shifts to order fulfillment. This stage involves packaging the items, generating shipping labels, and arranging for shipment or delivery. ABA SmartO Provides customers with tracking information and updates on their order status is crucial during this phase. It Integrates with other systems, such as inventory management, accounting, or CRM software, enabling seamless data flow and synchronization, reducing manual effort and ensuring accurate information across systems. Overall, ABA SmartO ensures timely and accurate order processing, enhances customer satisfaction, and streamlines operations. By implementing this technology-enabled supply chain solutions , businesses can optimize their order processing, minimize errors, and drive customer loyalty.
This component involves capturing and recording customer orders, either manually or through automated systems. ( on the basis of customer /buyer Proforma Invoice or Contract ) It includes gathering order details such as product, quantity, pricing, customer information, and any special instructions.
This component focuses on maintaining accurate inventory records. It involves tracking available stock, monitoring stock levels, and ensuring that the products requested in orders are in stock or can be sourced in a timely manner.
Once an order is received, it goes through the order processing component. This involves various activities such as order verification, credit checks, applying discounts or promotions, calculating taxes and shipping charges, and generating invoices.
This component deals with the physical or digital delivery of the products or services to the customer. It involves activities such as picking, packing, and shipping physical goods, or delivering digital products electronically. Tracking and managing the status of shipments is also part of order fulfillment.
Effective order management includes providing customer support throughout the order lifecycle. This component involves addressing customer inquiries, resolving issues related to orders, providing updates on order status, and handling returns or exchanges.
This component focuses on providing real-time visibility into the status of orders. Customers and internal stakeholders should be able to track the progress of their orders, including estimated delivery dates, tracking numbers, and any changes or delays that may occur.
This component involves generating reports and analyzing order-related data. It helps identify trends, measure key performance indicators (KPIs), and make informed decisions to improve order management processes and customer satisfaction.
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